Delivery & Refunds

Delivery Policy

Deliveries to UK addresses will be shipped within 24 hours of order by either Royal Mail or Parcel Force depending on order size. As a guide:

UK Shipping Costs Milk Formulas
  • 1 tin = £2.00
  • 2 tins = £3.00
  • 3 tins = £4.00
  • 4-6 tins = £5.00
UK Shipping Costs Infant Cereals
  • Single pack = £1.50
  • Double pack = £2.00
  • 6-pack single flavour = £5.00

If you are ordering products for delivery outside of the UK, please contact us at enquiries@kendamil.com for shipping options and prices.

Refund Policy

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, unopened and in a good, re-saleable condition. To complete your return, we require a receipt or proof of purchase.

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or Missing Refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at enquiries@kendamil.com

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at enquiries@kendamil.com and send your item to:

Kendal Nutricare Limited
Mint Bridge Road
Kendal
Cumbria
LA9 6NL

Sending Returns
To return your product, you should mail your product to:

Kendal Nutricare Limited
Mint Bridge Road
Kendal
Cumbria
LA9 6NL

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.